Tech Support Channels

  • 1 hour ticket response time

  • A One–Hour Ticket Response Guarantee

  • Every single support request you submit to us will be attended to within maximum 60 minutes. If your ticket or email calls for additional assistance from an admin, we will timely forward it and leave a note to inform you that your matter is being examined. If you make use of the Admin Services package, all of the server administration tasks included there will be executed at a time that is suitable for you.

  • Top quality support service

  • A Top–Quality Support Service

  • If you require any assistance working with the Control Panel or with any of the apps that we have pre–installed on the dedicated web hosting server on your behalf, you can touch base with our client support team at any moment through the ticketing system. What’s more, should you require help managing your dedicated hosting server, you can make use of our Admin Services package, which includes OS updates on a weekly basis, troubleshooting and software installation services, server monitoring and restarting services, backup hard disk drive storage space, etcetera.

  • Intuitive help center

  • An Intuitive Help Section

  • Our Control Panel has been preinstalled for each Linux dedicated servers hosting package. Among its characteristics is a very useful integrated knowledgebase that will guide you step by step on all the actions that you can carry out. Most educational articles also video versions that demonstrate all the actions that you can carry out in a highly illustrative manner. You will find the instructional articles and the video tutorials in the top right corner of each section of the Control Panel.