If you ever have any inquiries connected with your hosting plan or you experience a problem with your websites, you will have to get in touch with the hosting company’s technical support team. It may not matter how promptly they’ll reply if you’ve got a generic inquiry, but an issue such as a mishandled app update, for instance, may lead to your site becoming damaged or unavailable on the Internet. And the longer you wait for the support team to help you out, the longer the website will be offline. If you offer services or goods online, any downtime will influence your site in an adverse way and you may lose existing or prospective visitors. Many hosting providers, especially resellers, answer trouble tickets and emails within 24 hours, but in the electronic realm that is far too long, as customers will rarely come back to a site that is not functioning properly over long periods.

One-Hour Response Guarantee in Web Hosting

With a web hosting from us, you can forget about waiting for hours on end, or even one whole day, to get an answer to a technical support ticket or an email. Regardless of when you contact us, we’ll help you out within no more than 60 minutes with any sales or technical queries that you might have. The fact is, our actual response time rarely surpasses twenty-thirty minutes. As we are on duty 365 days a year, you will always get help in a timely manner and we understand just how critical that is in the e-world. Shortly after you contact us, we’ll answer your inquiries. If you chance upon any technical issue, we’ll tackle it on your behalf, or we’ll supply you with all the needed information if there’s something that you have to do on your end.

One-Hour Response Guarantee in Semi-dedicated Hosting

With a semi-dedicated server package from our company, you can take full advantage of our unbelievably fast support services. You’ll obtain an answer to any ticket opened via the hosting Control Panel or e-mail sent to our customer and tech support staff in no more than 1 hour. The response time is guaranteed and it’s valid regardless of the issue – billing or technical. It often takes far less time to investigate and fix a problem. We will supply you with more info if the solution entails something that should be done on your end. In case you get in touch with us during official holidays or weekends, the response time will be precisely the same and given the fact that our support team is on duty day and night, you will obtain quick help for any general, billing or technical issue irrespective of what time of day or night it is.