One-Hour Response Guarantee in Web Hosting
With a web hosting from us, you can forget about waiting for hours on end, or even one whole day, to get an answer to a technical support ticket or an email. Regardless of when you contact us, we’ll help you out within no more than 60 minutes with any sales or technical queries that you might have. The fact is, our actual response time rarely surpasses twenty-thirty minutes. As we are on duty 365 days a year, you will always get help in a timely manner and we understand just how critical that is in the e-world. Shortly after you contact us, we’ll answer your inquiries. If you chance upon any technical issue, we’ll tackle it on your behalf, or we’ll supply you with all the needed information if there’s something that you have to do on your end.
One-Hour Response Guarantee in Semi-dedicated Hosting
With a semi-dedicated server package from our company, you can take full advantage of our unbelievably fast support services. You’ll obtain an answer to any ticket opened via the hosting Control Panel or e-mail sent to our customer and tech support staff in no more than 1 hour. The response time is guaranteed and it’s valid regardless of the issue – billing or technical. It often takes far less time to investigate and fix a problem. We will supply you with more info if the solution entails something that should be done on your end. In case you get in touch with us during official holidays or weekends, the response time will be precisely the same and given the fact that our support team is on duty day and night, you will obtain quick help for any general, billing or technical issue irrespective of what time of day or night it is.