If your hosting service provider offers live chat support, you are able to speak with an agent live and find out useful info or get an issue resolved in a very timely manner. The advantage of using chat as an alternative to calling to talk to a live person is that you will need just a computer with access to the world wide web, therefore you won't pay any charges in the event that you are in another country or state. In addition, it'll be much simpler to copy and paste info such as domain names, usernames or error messages i.e. details that are sometimes hard to share with the other side on the telephone. The real-time chat is also a quicker solution to contact your hosting company's support team compared to using a ticketing system. What's more, when some problem requires some more time to be resolved, you can do something else entirely while you wait for assistance on the live chat, therefore you won't lose time - something that's impossible in case you are on the phone.

Live Chat Support in Web Hosting

As part of the support services that we supply for our Linux web hosting packages, you will find live chat support which is available each and every day, even on holidays. You're able to contact us no matter if you already have an account or not, because we will help you with almost anything, ranging from providing you with common info about our services if you aren't a client yet and you are interested in purchasing one of the packages, to helping you with installing an e-mail account in an e-mail client. A part of the issues are more technical and time-consuming, and you will have to employ the ticketing system that is incorporated into the Hepsia website hosting Control Panel, but we can save you time and help you in real time on our live chat for a lot of things.

Live Chat Support in Semi-dedicated Hosting

We offer live chat support as a part of our services, so that if you have any kind of questions regarding our Linux semi-dedicated hosting packages, you're able to contact our customer care team at any time regardless of whether you've already obtained an account or not. In general, the chat service is for pre-sales, billing and common questions and troubles, still we will help you with various tech questions as well. We will help you pick the proper plan for your sites in case you do not have an account yet, we can reply any billing questions or issues you may have or we can help you with installing your new e-mail address on your personal computer or smartphone - all this will be done in a timely manner as our live chat service is available all the time, every day. No matter when you want help, you are able to speak to a representative and save a long time.