24/7 Customer Support in Web Hosting
All of our Linux web hosting packages come with 24/7/365 pre-sales, customer and technical support, so no matter if you are inquiring about our solutions well before you make a purchase or you're a current client and you have any question or some difficulty, you will be able to contact us anytime, which includes holidays and weekends. We have numerous channels to get in touch with us - a couple of phone lines around the world for your convenience as well as live chat support for billing, pre-sales and basic questions; email messages as well as support tickets for more technical issues or any matters that require longer time to analyze and resolve. In contrast to many other website hosting suppliers, our trouble tickets feature a guaranteed max response time of only 1 hour, thus no matter what your trouble is, it will be resolved timely and you will not waste days to have something fixed.
24/7 Customer Support in Semi-dedicated Hosting
Whatever the semi-dedicated server that you select, you will be able to take full advantage of our 24/7 support services even on public holidays. All your web sites will be available all of the time and so will we. With a number of connection options, you will be able to choose the most convenient approach to get in touch with us and find out about our solutions in case you do not have an account yet, or get support if you're already one of our customers. You're able to give us a call, have a chat with a live consultant, send an email message or open a ticket from the Help section of your Hepsia hosting Control Panel. The previous two options come with a one-hour response time warranty, although it hardly ever takes over 20 minutes to get assistance whatever the complexity of the trouble. Using our customer and tech support services, we will be there for you anytime you need us, not several days later.
24/7 Customer Support in VPS Hosting
Each virtual private server package that we provide features 24/7 customer and tech support, which means that in case you encounter any trouble with the pre-installed software on your machine or you have any pre-sales or general questions, you are able to get in touch with us anytime, even holidays and weekends. For your benefit, we offer different methods of communication - phone support with a couple of local numbers around the world, live chat, emails plus a ticketing system, which is accessible through the VPS billing Control Panel. The last two options are more appropriate for time-consuming or more complicated tech issues because it is much easier to track what's going on. The maximum warranted reply time for all the e-mail messages and tickets is 60 minutes, however it rarely takes that long to get help. If you acquire the Managed Services upgrade that we offer, our administrators can also help you with any kind of third-party software matters.
24/7 Customer Support in Dedicated Web Hosting
If you get a dedicated server from us, you will be able to get in touch with us anytime using several channels and the max time that you'll have to wait for a reply is up to 1 hour, which means that you can forget about waiting a whole day. Our customer and tech support service is online 24/7 regardless of whether it's a holiday or a weekend and we can help you with anything related to the apps that are pre-installed on your server. To get in touch with us about a technical issue, you are able to open a support ticket via the Help section of your billing Control Panel or you can send us an email. If you have any common questions or you'd like to know more about our hosting solutions before you order, you may also take advantage of our live chat or you could call one of the local telephone numbers that we have in several countries around the world. If you're looking for support for third-party software that you can't deploy or manage properly, you will be able to add the Managed Services upgrade to your current package and our sysadmins will assist you.